Privacy Policy

Your privacy is very important to us. This Privacy Policy explains how we collect and use information, including your personal information on the website operated and controlled by GreenPlantSwap Limited together with any other applications or services we may offer you (collectively referred to as the "Service").

Please read through carefully to understand our practices regarding personal information and how we use and treat it.

Managing Your Information Preferences

Personal Data

When you register on our service we collect your postcode, email address and personal or business name. We collect your postcode so that we can show you members with gardens and plants near you. We collect your email address so that you can control access to your account and we can send you updates about our service and member activity near you. We believe this personal data is necessary to provide you with the service to which you have subscribed. You may view the data and manage your information preferences by logging in to your Account page at any time. The data is stored from sign up until such time that you modify your data or close your account. We do not collect or store credit card details. In addition to information collected during registration, we may collect Personal Data that you voluntarily provide, for example, in emails to our Service, in information shared or posted using the Service's functionality such as your Grower page and forum or event posts, as well as online order and registration forms and surveys or when you make use of the Services or make purchases via our Service.

Please note that the information which we may process and collect may include information or identities which are included within materials or content posted by you via our Services. You should consider whether it is appropriate to post such material or content but also whether any other person may be identified from such material or content. You are responsible for ensuring you have the consent of any individual who personal information or details can be identified from your postings. If in doubt check with the individual concerned. Remember a photo or image can be personal information and identify another person.

Some Personal Data we request may be optional. If you choose to withhold certain requested information, however, you may not be able to use all of the features of our Site or Service.

If you elect to close your account or make a request for it to be closed, the data and images associated with your account will be permanently removed from our service and cannot be restored. This data includes, but is not limited to, your account details (postcode, name, email address), your personal photo, your plant listings, your plant photos, your Grower page, your garden or nursery images, your plant requests, your forum and event posts. While you are a member, you may simply access and view this data at any time by logging into your account.

We will not disclose Personal Data to third parties, including for their direct marketing purposes, without your consent, except as explained in this Privacy Policy. If, after providing consent, you want to opt out of having your Personal Data disclosed to third parties for their direct marketing purposes, please let us know by using our Contact Us page.

In each instance, please be sure to include your full name, email address, mailing address, and specifically state that you do not want your Personal Data shared with third parties for their direct marketing purposes and/or whether you object to us using your data for marketing purposes. We will then process your request without undue delay and certainly within one month of the request being made.

Nonpersonal Data

In addition to Personal Data, we may collect and/or track information that by itself cannot be used to identify or contact you, e.g. domain names, certain IP addresses, information about the device or any computer you may use to access the Service via your device, including, where available, the device's or computer's unique device identifiers, operating system, browser type and mobile network information, browser types, internet service provider (ISP), clickstream data, browser type and language, viewed and exit pages and date or time stamps and other anonymous statistical data involving the use of our Service ("Nonpersonal Data"). This may include details of your visits to our Service including, but not limited to, traffic data, general geo-location data, weblogs and other communication data, and the resources that you access.

We may share such information with select third party service providers in order to support us providing information about user behaviours and Service use and navigation. Further information about the basis upon which we may share such information is set out in this Privacy Policy. We use Nonpersonal Data to help us understand who uses our Service and to improve and market our Service.

IP Addresses

In addition to the Nonpersonal Data highlighted above, we may collect certain information about your computer, including, where available, your IP address or other unique identifiers from your device. This information is collected for system administration (for example to enable identification and log-on for certain services), but also to understand more generally about the way users interact with our Service. In certain cases and in some jurisdictions, these IP addresses may amount to Personal Data or, when used in combination with other data which we hold, may enable us to identify you. This statistical information is not shared other than with our Affiliates for internal purposes. Once aggregated, this becomes generic Nonpersonal Data about our users' browsing actions and patterns, and does not identify any individual.


We use cookies to help optimise our service to you. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of our service and to compile statistical reports on website activity. For further information visit or You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

How We Use Information and When We May Share and Disclose Information Generally

We use Personal Data for internal purposes only, such as to provide you with the Service, to improve the Service, to fulfill requests for products and services, to notify you of new products or services, and to otherwise communicate with you about GreenPlantSwap. We may disclose to third parties certain Nonpersonal Data regarding the Service. However, in such cases, your Nonpersonal Data will be aggregated with the Nonpersonal Data of others and will not identify you individually.

From time to time, we may establish a business relationship with other businesses whom we believe trustworthy and who have confirmed that their privacy practices are consistent with ours ("Third-Party Providers"). For example, we may contract with Third-Party Providers to provide certain services, such as hosting and maintenance, data storage and management and marketing and promotions. We provide our Third-Party Providers with the information necessary for them to perform these services on our behalf. Each Third-Party Provider must agree to use reasonable security procedures and practices appropriate to the nature of the information involved in order to protect your Personal Data from unauthorized access, use or disclosure.

We may provide services jointly with other companies. In some cases, in order to facilitate such services, it may be necessary to share your Personal Data with such other companies. Before we do so, we will identify the partner, present the joint service provider's privacy policy to you before you use that service, and obtain your permission to share your Personal Data.

We may work with third-party advertisers, search providers and ad networks ("Advertisers"). These companies may collect and use information about your use of the Service in order to provide advertisements about goods and services that may be of interest to you. Advertisements may be shown via the Site, the Service, or third-party Web sites. These companies may place or recognize a unique cookie on your computer or other Tracking Tool. Our Privacy Policy does not cover any use of information that an Ad Network may collect from you.

We may share Personal Data and Nonpersonal Data with businesses controlling, controlled by, or under common control with GreenPlantSwap. If GreenPlantSwap is merged, acquired, or sold, or in the event of a transfer of some or all of our assets, we may disclose or transfer Personal Data and Nonpersonal data in connection with such transaction. You will have the opportunity to opt out of any such transfer if, in our reasonable judgment, the new entity plans to handle your information in a way that differs materially from this Privacy Policy.

GreenPlantSwap cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose Personal Data (and any other information about you or content posted or transmitted by you through the Service) to government or law enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas), to protect the safety, property or rights of GreenPlantSwap or of any third party, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the law.

Processing And Storage of Data Outside The UK/EEA

Please be aware that your Personal Data and communications may be transferred to and maintained on servers or databases located outside your state, province, or country. In particular, you should be aware that the Personal Data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our Third-Party Providers. Such staff maybe engaged in, among other things, the fulfillment of the services you request from us, the processing of your personal details in order for us to provide our services to you and the provision of support services. By submitting your Personal Data, you agree to this transfer, storing and processing. We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this Privacy Policy.

Third-party Services and Applications

Through the Service, you may be able to access third-party services and applications. When you do so, you may be able to import information from those other services and applications and share content with those services. Some of those third-party services may also provide us with information from your accounts which may enable us to enhance and personalize your use of them. If you elect to use such third-party services or applications, the information you share with such third-party services and applications will be subject to their privacy policies and your privacy settings for such services. You also may be able to control or block such sharing by changing your privacy settings in such services or applications.


The Service may contain links to Web sites and other interactive services of third parties. We are not responsible for the collection and use of your information by these third parties, which will be governed by their data collection policies. We do not endorse, and are not responsible for, the privacy practices or the content of these other services. Please check these policies before you submit any Personal Data to these Web sites.

Sharing Information with Others

Please be aware that whenever you share information on a publicly available page or via comments, discussion boards, or any other public forum on the Service, such information may be accessed by others. In addition, please remember that when you share information in any other communications with third parties, including information in direct messages to other users, that information may be passed along or made public by others. This means that anyone with access to such information can potentially use it for any purpose, including sending unsolicited communications. We reserve the right to monitor your communications with others conducted through the Service and we may disclose such communications in our discretion for legal enforcement and compliance purposes as described above.

Security Measures

We recognize the importance of safeguarding the confidentiality of your Personal Data. Accordingly, we employ reasonable measures designed to protect your information from unauthorized access, disclosure and use. Your Personal Data resides password protected on our servers. We also use SSL encryption where the data you enter in your browser requires an SSL certificate to make a connection with our server. This is evidenced by the green address bar on our service indicating GreenPlantSwap is an Extended-Validation SSL secured web site. However, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through the Service or services, we cannot and do not guarantee the security of any information you transmit on or through the Service and you do so at your own risk.

Contact Information

The Data Controller for this Property is GreenPlantSwap Limited, a company registered in England and Wales with its registered office at Pear Tree Farm, Ham Street, Baltonsborough, Nr Glastonbury, Somerset BA6 8PS.

Questions or concerns regarding our privacy policy and data protection practices should be addressed by using our Contact Us page.

Access to Information

If you are based in the European Union, your local laws give you the right to access information held about you. Your right of access can be exercised in accordance with the relevant local legislation. Any access request may be subject to a limited administration fee (up to any limit imposed by local law) to meet our costs in providing you with details of the information we hold about you.

Privacy Policy Changes

From time to time, we may change this Privacy Policy. If we decide to change this Privacy Policy, we will inform you by posting the revised Privacy Policy on the Property and, where appropriate, notified to you by email. We will endeavor to give you reasonable notice in advance of such changes taking effect, which shall happen on the revision date shown in the revised Privacy Policy. Your continued use of our Service constitutes your consent to the revised Privacy Policy.

Last updated on: 21st May 2018